Frequently Asked Questions
Everything you need to know about our premium cues and sports equipment.
How do I choose the right cue weight for my game?
Most professional cues range between 18 and 21 ounces. Beginners often prefer a heavier cue (20-21oz) for stability, while advanced players may choose lighter cues (18-19oz) for better cue ball control and finesse.
What is your shipping policy for oversized items?
We offer insured ground shipping on all cues and cases. To ensure your equipment arrives straight and undamaged, we use reinforced, climate-controlled packaging. Shipping typically takes 3-5 business days.
Can I return a cue if I don't like the feel of it?
Yes, we offer a 30-day satisfaction guarantee. The cue must be in original, unchalked condition with all packaging intact. Please note that custom-engraved cues are final sale.
Do you offer professional retipping services?
Absolutely. We provide a variety of high-quality leather tips from brands like Kamui and Moori. You can mail your shaft to our service center, and our master technicians will install and shape your new tip within 48 hours.
How should I maintain my wood cue to prevent warping?
Always store your cue vertically in a stable environment or horizontally in a hard case. Avoid leaving it in a car or near heat sources, as extreme temperature changes and humidity are the primary causes of warping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for high-end professional equipment.